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Microsoft Calling Plan (domestic or domestic and international). For that, you need to add one of two additional options: 
However, Phone System doesn’t provide external call capabilities on its own.
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The diagram below illustrates the add-on licences required to enable external calling based on the Microsoft or Office 365 package your business holds.įor a full rundown of purchasing options and Phone System capabilities, check out our blog - Microsoft Phone System Reviewed. It’s included as part of Microsoft/Office 365 E5 but otherwise needs to be purchased as an add-on. It provides call management and control functionality. Phone System is Microsoft’s answer to a PBX (Private Branch Exchange). That means integrated external calling - and the gateway to that outcome is Microsoft Phone System. The ultimate goal should be to make Teams your only business collaboration tool. Option 3: Microsoft Phone System and Calling Plan
No federated presence: Using multiple applications prevents users from centrally updating their status and benefiting from presence notifications across all devices and communication channels. Inconsistent workflows: Having to switch between devices and interfaces creates challenges for training, onboarding and support. Decentralised information: Call records, contacts, message histories and more become harder to find and end up stored across different applications. Hardware duplication: You may have to invest in unnecessary user devices and infrastructure. Multiple access points: Without the ability to place an external call with Teams, users need to sign into multiple devices and systems. However, prices will vary significantly depending on the specific third-party application. These solutions can also be relatively expensive. Incoming calls won’t ring the Microsoft Teams client, they will ring the third-party app. Cons:Īdditional apps are not integrated and don’t solve the problem of not being able to place a call with Teams. The problem is that it actually isn’t getting the job done. If you already have one of these other calling apps, you can make it slightly more convenient to access with Teams. There are no additional fees levied by Microsoft. Pros:Īt first glance, this is a simple short-cut to providing external call capabilities with Teams. Although this is a functional solution, it’s not integrated and that brings a lot of disadvantages. However, you aren’t really placing them from Teams, you are just cross-launching a different application. These applications allow you to place external calls. #Microsoft teams phone number software
Some of these apps provide software overlays to quick-launch their products from Teams.
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In all cases, they will need to create a Teams account and know how to use the interface.Īpplications like RingCentral and Zoom (among others) all enable external calling with specific plans.
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If they do not have one, they will be directed to create a free account.
External users need to have an existing Microsoft 365 work or school account. Potential security issues - who monitors and controls who has access to your account?. #Microsoft teams phone number manual
Setup requires manual input and can be administratively challenging to maintain - who validates, adds and deletes guests?. Guest access is good for regular communication. 
It’s relatively simple for users, once set up. Guest access is a standard capability with your Teams licence. Sales teams, field teams, or any other individual who routinely needs to communicate with people outside of your organisation will need a better solution. However, it doesn’t really work for less structured communication. Guest settings can help you collaborate with regular external stakeholders or contributors. Within Teams, you can add external users as guests and call them using teams-to-teams calling capabilities just like you would to reach internal users. You have four options, and this article will walk you through the pros and cons of each, and then explain how to best set up telephony as part of your complete business collaboration platform - rather than an add-on or after-thought. So, what’s the answer? How do you place an external call with Microsoft Teams? The regularity with which people need to pick up a phone and make a call is so common that we don’t even notice: calls are still important. But to create a truly unified platform, you need to unite both internal and external collaboration within Teams. External collaboration (and phone calls specifically) remain a glaring weakness in most business collaboration tools. According to a Forrester research report, unified communications and collaboration with Microsoft Teams can give a “pay-back” in just six months.
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